The role of the CIO is evolving with an increased focus on unlocking customer connections through service innovation and creating robust architectures for change.
According to Logicalis’ 2021 Global CIO Survey, over the last year, 73% of CIOs state the importance of customer experience has increased and this isn’t slowing down any time soon.
Additionally, 4 in 5 (81%) respondents believe that their focus on redefining the customer experience will grow over the next 5 years.
The survey conducted by Vanson Bourne took in the views of 1,000 CIOs across 28 countries to gauge their priorities and capabilities during these volatile times. The findings show that many organisations are aware of their challenges and eager to transform their businesses, but are not always taking effective action to achieve their goals. Indeed 79% of respondents believe their organisation is falling behind competitors because of the pace of changing processes.
By building agile and adaptable infrastructures CIOs can uncover opportunities within the digital customer journey and empower closer customer connections.
Within this report we explore four 'In Focus' features stemming from the results of the survey, looking at:
- The changing role of the CIO - Agents of Change
- How unlocking data can drive business strategy and accelerate growth
- Culture of innovation - The digital workplace
- CIO priorities: Business continuity, resilience and mitigating risk