Western Health tackles digital innovation at speed during COVID, poised for further modernisation success

Melbourne, Australia – 24 August 2022: IT solutions and managed services provider Logicalis Australia, was engaged by Western Health Victoria after a tender process. The requirement was to separate and rebuild the Active Directory (which manages identity, authentication and authorisation for all users of its network and IT resources). When the healthcare industry’s digital transformation was catapulted forward due to COVID-19, Western Health needed to pivot quickly to ensure remote availability of its systems. In these exceptionally difficult circumstances, the project was successfully delivered, and Western Health is now well positioned to further modernise its operations, especially the digital workplace.

When Western Health requested assistance moving from an Active Directory it shared with two other major hospitals to one of its own, it was already one of the fastest growing healthcare providers in Australia. Western Health had onboarded 3000 new staff over a 12-month period and was about to embark on a significant amalgamation project, making the old Active Directory a major impediment.

With the onset of COVID-19 and its impact on the state of Victoria, Western Health suddenly became an epicentre of the pandemic and priorities changed. Over a 48-hour period, the healthcare provider shifted some of its working model to remote. It also redirected resources to establish a vaccination hub, which saw 1.4 million doses provided to the community. At one-point Western Health also took over the management of nursing homes in its district, something it hadn’t done before. 

Faced with such rapid change, Western Health leaned on Logicalis Australia to complete the now highly complex project and navigate additional new and unforeseen challenges that the pandemic presented. The focus was to avoid unnecessary changes for staff, who were navigating the provision of quality healthcare to patients in a new remote-based setting.

Cameron McBride, Director, Digital Technology Services, Western Health states: “With everything going on, we also experienced supply chain issues, due to the semi-conductor crisis, and were feeling the impacts of the significant pressure placed on our staff. Logicalis was able to alleviate the pressure, due to their strong healthcare expertise, and understanding what is required to run a 24-hour emergency service. They were also able to architect the work around our amalgamation. The team at Logicalis was accommodating, and never took a rigid view when a challenge was presented”.

Sam Psathas, Health Care Sector Lead, Logicalis Australia comments: “One of the most exciting results of the Active Directory re-build is that it is an enabler for modernising the business further, particularly around the digital workplace. Importantly, Western Health has a significantly improved security posture, and its identity system for onboarding and offboarding staff can now be practically instantaneous. It is an infinitely better end-user experience with a single sign-on and one identity for all internal systems – instead of having to remember

Around 15 separate user IDs and passwords previously.”

About Western Health:

Western Health manages four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh. We also operate Sunbury Day Hospital, Hazledean Transition Care in Williamstown, Melton Hospital, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh.

Western Health provides a comprehensive, integrated range of clinical services from our various sites ranging from acute tertiary services in areas of emergency medicine, intensive care, medical and surgical services, through to subacute care and onsite and virtual ambulatory clinics. Our specialised services include oncology, renal, women’s health including maternity, chronic disease, geriatrics and cardiology. We provide a combination of hospital, community-based and in-reach services to aged, adult and paediatric patients and newborn babies. Western Health also offers drug health and addiction medicine support through our inpatient service and community Drug Health Service.

About Logicalis: 

Logicalis Australia enables our customers' digital transformation: we provide technology solutions that drive business outcomes and enable greater value from IT investments. Our expertise helps transform business operations, making them more flexible, efficient, and productive. We work with customers across the corporate and government sectors to achieve these outcomes. Logicalis Australia is a division of the Logicalis Group, a global IT Solutions Integrator who employs 7000+ staff, across 65 locations worldwide.