Is your contact centre innovative and
Are your agents empowered to provide great
Does your contact centre include multiple media to
engage with customers?
For many organisations the contact centre is their primary
business communications channel. For some it is the only one.
Today’s IP-based contact centres have the capability to act as a
hub for multimedia communications and interaction among staff,
suppliers, customers and other trading partners. They host powerful
CRM and back-office applications that enable organisations to
differentiate themselves by gathering and leveraging a wealth of
market intelligence into finely tuned and targeted customer service
Logicalis can help you transform an existing contact centre into an
innovative, dynamic customer-driven tool, and create a platform to
radically redesign business processes around the demands of
customers, staff and shareholders.
You can capture, build and sustain intimate, one-to-one
relationships with a vast body of consumers and business customers–
potentially anywhere in the world, any time of the day or night, by
whatever medium is appropriate. A customer can complete all of
their business during a single ‘call’ with the help of innovative
tools such as text chat, web collaboration and
Crown Entertainment Complex turned to Logicalis for a technology solution to differentiate its rooms in a AU$65 million upgrade to Crown Towers