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No enterprise can function without trustworthy and appropriate on-going maintenance services for its IT infrastructure, applying to user devices through to data centre platforms.
Working closely with leading IT vendors, Thomas Duryea Logicalis provides comprehensive and flexible maintenance services spanning the complete enterprise platform lifecycle, from traditional maintenance and monitoring services, through to an advanced private cloud platform management.
Multi-vendor support contracts can be consolidated and a wide range of hardware and software is supported through a single support centre. With Thomas Duryea Logicalis maintenance services, every single device is backed out to a vendor for support, so, unlike our competitors, we offer the lowest level of risk.
Our maintenance record speaks for itself. There are more than 100 customers from 100 seats up to large enterprise and government entities, which means more than 40,000 devices under maintenance. Many clients have been with Thomas Duryea Logicalis for more than 10 years and the average customer tenure is over 5 years. There are more than 70 technical staff in the Thomas Duryea Logicalis Global Support Centre providing technical assistance.
Based on this extensive experience, Thomas Duryea Logicalis is able to help customer reduce operational support costs. This includes auditing the infrastructure at least annually and ensuring that everything is covered and on the same software / IOS level.
It's also important to make sure that every device under maintenance has software support and, as with insurance, the cheapest maintenance option may not be the best. Thomas Duryea Logicalis consults with enterprises in depth so they can make the most appropriate maintenance decision.
The best strategy is to consolidate support contracts because managing maintenance should not be a core task for any IT department.
Challenges & Trends
Optimises the support model for each equipment type, based on client needs.
Reduces IT infrastructure support costs.
Provides a single support number and simplified support process.
Enables faster problem resolution, with all calls answered by an engineer.
Provides a greater focus on business innovation and service delivery.