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Why Thomas Duryea Logicalis?

What sets us apart is our focus on creating amazing customer experiences. We are customer-led, not market driven with a focus on customer satisfaction across everything we do. Our annual customer satisfaction survey (conducted by a third party) consistently rates our Net Promoter Score (NPS) well above the ICT industry average.

Customers choose Thomas Duryea Logicalis because we can make a difference to their business.


How we make
a difference

What does it mean for you?
Technical excellence

  • Project expertise. Over 1,000 delivered projects over the last 10 years
  • Accreditations: we hold the highest technical accreditations with leading vendors, with an impressive list of awards recognising our capabilities
  • Managed Services track record: Over 100 managed services customers
Deep relationships

  • Accountable. We never walk away from a problem
  • Long-term partnering. We understand our customers’ business environment and challenges, and provide innovative solutions to address them
Customer-first culture

  • Off-shore support. We enable significant cost savings through our Global Support Centre, a world-class 24x7 support centre in Malaysia (70+ technical staff and ITIL / ISO20000 certified)
  • Hybrid approach. Remote support is combined with local Service Delivery Managers (SDMs)
  • Top quartile rating by customers. Rated in the top quartile for support against industry standard for customer satisfaction (including against in-house models.)
Flexible and agile

  • Project expertise. Over 1,000 delivered projects over the last 10 years
  • Managed Services track record: Over 100 managed services customers.

We have implementing multi-campus networking, unified communications and collaboration infrastructure for public sector organisations like Swinburne and improved the end-user experience for enterprise customers like Crown. We’ve also helped companies like NHP or Toyota transition to the Cloud, reducing cost and risk, and transitioning from CapEx to Opex.

Our success and value to our customers is based on understanding your business as well as technical requirements, and developing the most effective solution that delivers business results.